We recommend taking our skin quiz or reaching out to our customer support team for guidance. You can also find detailed information about each product on our website to help you make the best decision.

If you’re ever unsure, we’re here to help.

Yes. Our products are designed to support a wide range of skin types, including dry, oily, combination, acne-prone and especially, sensitive skin. Every formulation is created to promote balance and long-term skin health rather than aggressive results.

Sensitive skin is at the core of everything we do. All of our products are formulated to calm, soothe and strengthen sensitive and reactive skin using gentle, carefully selected ingredients. Because sensitive skin often benefits from a gradual introduction, we recommend reaching out to info@zoeandhope.com.au for personalized routine guidance and product timing.

Skin takes time to rebalance and repair. Many customers notice improvements in comfort, hydration and calm within the first few days, with more visible results typically developing after one week of consistent use.

No. Our products are free from parabens, sulfates and harsh or unnecessary additives. We prioritize clean, effective ingredients that support skin function and resilience.

Yes. All Zoë + Hope products are 100 percent vegan and cruelty-free. We do not test on animals and ensure our suppliers follow ethical practices.

Our products are formulated with safety in mind, and many are gentle enough to be used on babies and delicate skin. However, we always recommend consulting your healthcare provider before introducing any new skincare during pregnancy or breastfeeding, especially if you have concerns about specific ingredients.

All orders are shipped directly from Melbourne, Australia. We are proudly Australian-owned and made.

We offer standard and express shipping options. Available methods and costs will be displayed at checkout based on your location.

Yes, we ship to select international destinations. Shipping fees and delivery times vary depending on your location and will be shown at checkout.

Delivery times depend on your location and chosen shipping method.Standard domestic shipping typically takes 5 to 7 business days. Domestic express shipping usually arrives within 1 to 2 business days. International delivery times vary by destination.

Shipping costs are calculated at checkout based on your order and delivery address. We also offer free shipping on orders over a qualifying amount, as outlined in our Shipping Policy.

Yes. Once your order has been dispatched, you will receive an email with tracking details so you can follow your delivery.

We process orders quickly. If you need to update your shipping address, please contact our support team as soon as possible and we will do our best to assist before your order ships.

If your order is delayed or appears lost, please contact us and we will work directly with the courier to resolve the issue as quickly as possible.

We offer a 30-day return window from the date of delivery. If you are not satisfied with your purchase, you may return your item for a refund or exchange, provided it meets our return conditions.

Yes, sale and promotional items are eligible for return unless marked as final sale. Items must be returned within 30 days and in original condition.

Customers are responsible for return shipping costs unless the item is damaged or incorrect. If we have made an error, we will cover the return shipping.

Yes, items should be returned in their original condition and packaging. Missing or damaged packaging may affect your return or exchange.

Once your return is received, processing typically takes 5 to 7 business days. You will be notified once your refund or exchange has been completed.

Returns received after 30 days cannot be accepted. We recommend checking your order shortly after delivery to ensure you are happy with your purchase.